If you made a mistake on an order before we start processing the order, please contact us immediately. We will work with you to get the mistake corrected, often without charging a change order fee. If you need help determining what you need to order, feel free to contact us by phone or email.
Any orders not yet shipped may be canceled and refunded minus a 3% administration fee.
For any orders canceled after the product has shipped, but before the product has been delivered:
Your refund will exclude the original cost of shipping, fees caused by the interception of the shipment, and a 10% restocking fee.
Any product that has been delivered must be return shipped to Battery Gurus at the cost of the customer. A 10% restocking fee and original shipping charge will not be refunded.
Products must be returned to Battery Gurus within 30 days of the delivery date.
The product must be unused, undamaged, in its original,unopenedpackaging.
Products that arrive opened are subject to inspection & additional restocking fees – if product appears to be used, no refund will be issued. Used products may be re-shipped to the customer at the cost of the customer and no refund will be issued.
Products offered with “Free Shipping” will have the actual cost of the original and return shipping deducted from the refund.
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